Returns Policy

Want to return an item? 

Returning items to Simki couldn't be easier. To return an item, simply follow these steps within 28 days of receiving your order: 

1. Fill in the returns form you received with your order. 
2. Package up your items (please use the original item packaging) enclosing your completed (please ensure you fill in the form) returns form. 
3. Visit this link to create and print your free Royal Mail returns label. 
4. Affix the label to your parcel and drop it off at any Post Office. 
5. If you can't print at home, don't worry, most Post Offices have facilities to print prepaid labels. You can find these locations once you've created your returns label.  
6. We recommend you obtain proof of postage as we can’t accept responsibility for returns lost in transit. 

Once we’ve received your return, we’ll process your refund within 5 working days. We don’t offer an exchange service; if you’d like a replacement item, please place a new order online. 
 
You can read our full Terms and Conditions here. 

Our free returns service is only available in the United Kingdom.

 

If you don’t wish to use our free Royal Mail returns label, our returns address is: 

Simki Returns 
Behrens Group 
Centrepoint 
Marshall Stevens Way 
Manchester 
M17 1PP 
 
Please note we’re not able to reimburse your return postage if you don’t use our free Royal Mail returns label.